Information We Collect
A. Information You Provide to Us
Scheduling an Appointment. When you schedule an appointment with VOLLY, you give us your name, email address, and phone number, following the make, model, and year of the vehicle.
Payment Method. When a user swipes a credit card or payment method. A third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
B. Information We Collect When You Use the VOLLY Platform
Location Information. VOLLY is all about connecting Drivers and Users. To do this, we need to know where you are. We simply ask that you provide us with the address of where you want VOLLY to pick up your vehicle.
Your location information is necessary for things like matching Users with nearby Drivers, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of VOLLY Users or a member of the public.
Usage Information. To help us understand how you use the VOLLY Platform and to help us improve it, we automatically receive information about your interactions with the VOLLY Platform, like the pages or other content you view, your actions within the VOLLY Platform, and the dates and times of your visits.
Call and Text Information. We work to facilitate phone calls and text messages between Users and Drivers who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the VOLLY Platform, such as those between Users and Drivers. You will be given notice that your call may be recorded, and by proceeding you agree to allow VOLLY to monitor and/or record your call.
User Feedback. At VOLLY, we want to make sure Users are always enjoying great rides. Users may rate and review their experience at the end of every Service. These reviews may be posted on the VOLLY Platform for other potential customers to view.
Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the VOLLY Platform and interact with VOLLY advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the VOLLY Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the VOLLY Platform.
C. Information We Collect from Third Parties
Third-Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third-party partners and combine it with other information that we have about you.
Enterprise Programs. If your company, university, or organization participates in one of our enterprise programs such as VOLLY for Work, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a Service on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your Service.
How We Use the Information We Collect
We use the information we collect from all Users to:
- Connect Users with Drivers;
- Provide, improve, expand, and promote the VOLLY Platform;
- Analyze how the VOLLY community uses the VOLLY Platform;
- Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
- Personalize the VOLLY experience for you.
- Send you text messages and push notifications;
- Facilitate transactions and payments;
- Provide you with customer support;
- Find and prevent fraud; and
- Respond to trust and safety issues that may arise, including auto incidents, disputes between Users and Drivers, and requests from government authorities.
How We Share the Information We Collect
A. Sharing Between Users
Sharing between Users and Drivers. Drivers see the pick-up location that the Rider has provided. Users see a real-time location as the Driver approaches the pick-up location. Users’ ratings of Drivers are shared with Drivers on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a driver may be able to identify the Rider that provided the rating or feedback.
Although we help Users and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant User or Driver, including sharing actual contact information with your permission.
B. Sharing Between VOLLY and Third Parties
API and Integration Partners. If you connect to the VOLLY Platform through an integration with a third-party service, we may share information about your use of the VOLLY Platform with that third party. We may share your information with our third-party partners in order to receive additional information about you. We may also share your information with third-party partners to create offers that may be of interest to you.
Third-Party Services. The VOLLY Platform will allow you to connect with auto repair shops or auto service shops (inspection stickers, car washes, gas stations) that we don’t have control over (for example, we will give you the ability to schedule maintenance from an auto repair shop from within the VOLLY app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you (for example, we would give the various shops your name, email, and phone number to contact you with updates regarding the services). We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Service Providers. We work with third-party service providers who perform the physical servicing of vehicles, and we may share your information with such service providers to help us provide the VOLLY Platform, including all of the things described in Section 3 above.
Enterprise Partners. If you participate in an enterprise program and charge a Service to your organization’s billing method or credits, we will provide your organization’s account holder with information about your use of the VOLLY Platform, including Service details such as date, time, charge, and pick up and drop off locations. If you create a Business Profile, at the end of each Service you will have the option to designate the Service as Business. If you do so, and your organization has a corporate account with VOLLY, we may share information about your use of VOLLY Platform with your organization including Service details such as date, time, charge, and address. If you change organizations, it is your responsibility to update your Business Profile with the new information. (Please remember to check and set your designation settings accordingly.)
Other Sharing. We may share your information with third parties in the following cases:
- While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
- If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
- With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the VOLLY community, VOLLY, or the public.
- To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
- If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
- With our insurance partners to help determine and provide relevant coverage in the event of an incident;
- To provide information about the use of the VOLLY Platform to potential business partners in an aggregated or de-identified form that can’t reasonably be used to identify you; and
- Whenever you consent to the sharing.
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the VOLLY Platform.
Text Messages. You can opt-out of receiving commercial or promotional text messages. You may also opt-out of receiving all texts from VOLLY. However, opting out of receiving all texts may impact your use of the VOLLY Platform.
Push Notifications. You can opt-out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the VOLLY Platform (such as receiving a notification that your Driver has arrived).
Location Information. User and Driver location is core to the VOLLY Platform and without it, we can’t provide our Services to you.
Data Security. We are committed to protecting the data of the VOLLY Users. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Children’s Privacy. VOLLY is not directed to children, and we don’t knowingly collect personal information from children under 18. If we find out that a child under 18 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 18 has given us personal information, please contact firstname.lastname@example.org.